Legal Information - Synergy Solar

Last Updated: 09 May 2025

Powered By Synergy Solar

Privacy Policy:

1. Introduction:
Synergy Solar, a service operated by Synergy Solar (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including when you opt-in to receive SMS notifications and promotional messages. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect:

We collect various types of information to provide and improve our services, including:

A. Personal Information: We collect personal information that you provide to us, such as:

• Full Name

• Business contact information (email, phone number)

• Billing and payment information

• Other relevant business details needed to provide our services

B. Automatically Collected Information:

We automatically collect information about your interactions with our website and services, including:

• IP addresses

• Browser type and version

• Device type

• Pages viewed and time spent on each page

C. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to monitor activity on our website and enhance your user experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

3. How We Use Your Information:

We use the information we collect for the following purposes:

• To provide and maintain our services

• To manage client accounts, including invoicing and communication

• To improve our services and personalize your experience

• To send marketing and promotional materials related to our services (you may opt out at any time)

• To respond to inquiries and provide customer support

• To comply with legal obligations

A. SMS Messaging & Promotional Messages:

By opting in to receive SMS messages from (833) 660-2708, you agree to receive notifications and promotional messages regarding our services. Message frequency may vary. You can opt-in through our website or by texting START to (833) 660-2708.

• Opt-In Process: Users may opt-in via web forms or by texting START to (833) 660-2708. Consent to receive SMS messages is obtained through a clear opt-in mechanism, and users are informed of their rights regarding the messages.

• Message Frequency: The number of messages you receive may vary based on your interaction with our services.

• Opt-Out Process: To opt out at any time, you can reply STOP to any SMS message. You may also contact us at [email protected] to manually remove your phone number from our messaging system. For more details, view our privacy policy at https://synergy-solar.online/privacy-policy.

• Help: For assistance, reply HELP or email [email protected]

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. Information Disclosure:

We do NOT sell, rent, or share your personal information for marketing or promotional purposes. We may disclose your information only to trusted service providers who assist in essential business operations such as:

•Payment processing

•Email delivery services

•CRM and customer service platforms

These providers are contractually obligated to protect your information and only use it in ways necessary to provide their services to us.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security:

We take reasonable measures to protect the information you provide from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your Choices:

You have the following choices regarding your personal information:

A. SMS Opt-Out: You can opt-out of receiving promotional and marketing SMS messages by replying STOP to any message you receive from us. You may also opt-out by contacting us directly at [email protected].

B. Marketing Emails: You can unsubscribe from marketing emails by following the unsubscribe link included in those emails.

C. Access, Correction, or Deletion: You can request access to, correction of, or deletion of your personal information by contacting us at
[email protected]

D. Cookies: You can adjust your browser settings to block cookies, but this may impact your experience on our website.

7. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Data Retention:

We retain your information for as long as necessary to provide our services or as required by law. After the retention period expires, your personal information will be securely deleted or anonymized.

9. Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting the updated policy on our website. We encourage you to review this page periodically for the most up-to-date information.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy, or if you wish to opt out of receiving communications from us, please contact us at: [email protected]